Refund and Return Policy
Effective Date: February 9, 2025
At Inamgemgallery, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, please review our Refund and Return Policy below.
1. Returns
- Eligibility: You may return items within 30 days of receiving your order. The item must be unused, undamaged, and in its original condition, including all original packaging and certificates.
- Non-Returnable Items: Custom-made items, special orders, or altered gemstones are not eligible for return.
- Return Process:
- Initiate a Return: Contact us at within 30 days of receiving your order to request a Return Authorization Number (RAN).
- Prepare the Return: Securely package the item in its original packaging, including all certificates and accessories.
- Ship the Return: Send the item to the address provided with the RAN. Please note that return shipping costs are the responsibility of the customer.
2. Refunds
- Processing Time: Once we receive and inspect the returned item, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
- Late or Missing Refunds: If you haven’t received your refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at inam121917@gmail.com with details of the issue.
4. Shipping Costs
Customers are responsible for all return shipping costs. Shipping costs are non-refundable.
5. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at:
Inamgemgallery
JTC , Silom 19, Bangrak ,Bangkok 10200 , Thailand
inam121917@gmail.com
+66804014405
By purchasing from [Your Company Name], you agree to the terms outlined in this Refund and Return Policy.